Privacy Policy

Effective Date:  10/29/2014

GrowthCloud Holdings LLC (“GrowthCloud”, “We”, “Us”) takes your privacy very seriously.  This Privacy Policy describes our practices in connection with information we collect through the website or service through which you are accessing this Policy (the “Services”).  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Business and related data that you submit in connection with your use of our Services is covered by this Policy.  However, such data is the property of your business, and our use of it to provide services to you is addressed in the applicable GrowthCloud terms of service or agreement as well as this Policy. 

You should read this Policy before you submit any personal information to us.  By using our Services, you agree to the terms and conditions of this Policy.

GrowthCloud has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements and the TRUSTed Cloud Program Requirements, including transparency, accountability and choice regarding the collection and use of your personal information.  The TRUSTe program covers only information that is collected through the Services.

TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please Contact Us.  If you are not satisfied with our response, you can contact TRUSTe here.

  • U.S.—E.U. Safe Harbor

GrowthCloud Holdings LLC complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.  GrowthCloud has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view the GrowthCloud certification, please visit http://www.export.gov/safeharbor.

1.     Information Collection and Use

When you use our Services, such as when you register, sign up for our newsletter, fill out one of our Assessments or subscribe to our propriety web-based suite of tools, the information that we may collect from you includes (but is not limited to) the following:

  • Contact Information, such as name, email address, mailing address, phone number
  • Unique Identifiers, such as user name and password
  • Information about your business, such as company name, address, company size, business type

In General.  We use the information we collect about you for the following purposes:

  • for the purposes for which you provided the information;
  • to customize the content you see;
  • to send administrative information to you, such as information regarding our Services and changes to our terms, conditions and policies;
  • to send you information about our offerings that you have requested from us;
  • to administer your membership in any of our offerings, facilitate your access and provide you with resources, decision-support tools, and other materials;
  • to attribute content that you make available through the Services;
  • to respond to your inquiries and fulfill your requests;
  • to determine which offerings are appropriate for your needs;
  • to enforce the legal terms that govern your use of the Services;
  • to enhance our offerings, including based on your feedback;
  • to ensure the technical functioning of the Services;
  • to communicate with you about exclusive opportunities offered by GrowthCloud and its subsidiaries, partners, and affiliates, including information about other offerings in which you may be interested;
  • for our business purposes, such as research and analysis; audits; fraud monitoring and prevention; improving or modifying our offerings and developing new offerings; identifying usage trends; determining the effectiveness of our promotional campaigns; and
  • to generate anonymous and/or aggregated reporting and research outputs.

Utilization Information.  We may share non-personally identifiable information with our members about how their employees use the Services (e.g., how many member employees use certain features, utilization trends).

Share Functionality.  You may choose to use the “share” functionality on our website or in some of our services to send information from GrowthCloud.  In order to fulfill this request, we will ask you for the names and email addresses for you and the individual that you wish to share with.  Your name and email address are used to identify you to the recipient of your request.  We do not use this information in any way other than to facilitate sharing functions as initiated by you.

We may use and disclose information that does not reveal your specific identity or does not directly relate to you for any purpose.

2.     Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy.  We do not sell or rent your personal information to third parties.

  • Service Providers

We may provide your personal information to companies that provide services to us, such as offering customer service.  These companies are authorized to use your personal information only as necessary to provide these services to us.  When we engage service providers to process personal information on our behalf, these service providers are contractually required to implement reasonable security measures before they can receive any personal information from us.

  • Legal Disclaimer

We may also use and disclose your personal information:

  • as required by law, such as to comply with a subpoena or other legal process;
  • when we believe in good faith that disclosure is necessary or appropriate to protect our rights, privacy, safety or property and/or that of you or others;
  • to respond to a government request;
  • to enforce our terms and conditions or otherwise protect our operations;
  • to allow us to pursue available remedies or limit the damages we may sustain;
  • if GrowthCloud is involved in any merger, acquisition, sale or other disposition of all or any portion of its business, assets or stock (including in connection with any bankruptcy or similar proceedings); and
  • to any other third party, with your prior consent.

 3.  User Access and Choice; Retention

If your personal information changes, or if you no longer desire our service, you may correct, update, amend or request that the personal information you have submitted to us be deleted by making the change in your account settings page, via the website on our Contact Us page, or by contacting us by telephone or postal mail at the contact information listed below.  We will try respond to your request to access within 30 days.

We will retain your information for as long as your account is active, as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

  • Opt-out Preferences

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can Contact Us.

Access and Choice regarding Data Controlled by our Clients:

GrowthCloud collects information under the direction of its business clients and does not have a direct relationship with the individuals whose personal data it processes on behalf of such clients.  Businesses that use our services may send invitations to take our assessments to their employees or others.  If you would prefer not to receive such invitations, please inform the GrowthCloud client that has sent you the invitation.  Similarly, to access, correct, amend, or delete the personal information collected by one of our clients, please direct your query to the GrowthCloud client with which you have directly interacted.  If the client requests GrowthCloud to remove the data, we will try to respond to their request within 30 days.

GrowthCloud will retain personal data we process on behalf of our clients for as long as needed to provide services to our client and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

4.     Tracking Technologies / Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies in connection with the Services.  We do/do not link the information we store in cookies to any personally identifiable information you submit while using the Services.

We use both session ID cookies and persistent cookies.  A session ID cookie expires when you close your browser. Through the use of a cookie, we may automatically collect information about your online activity on our Services, such as the web pages you visit, the links you click, and the searches you conduct for security purposes, to facilitate navigation, display information more effectively, to personalize your experience, to improve the Services, to understand how the Services are used. A persistent cookie remains on your hard drive for an extended period of time. Whenever you sign into our Services, we will record your user ID in a cookie file on your computer. If applicable, we may also record your password in this cookie file, if you checked the box entitled “Save this password for automatic sign-in.”  You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.  If you reject cookies, you may still use our Services, but your ability to use some areas will be limited.

  • Adobe Flash Technology

We may use Adobe Flash technology (including Flash Local Shared Objects (“Flash LSOs”)) and other technologies to, among other things, collect and store information about your use of the Services.  If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel.  You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time).  Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the Services or our online content.

  • Web Beacons / Gifs

Some of our service providers may employ a software technology called clear gifs (a.k.a. web beacons) that help us better manage content on our Services by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

  • Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.  We do not link this automatically-collected data to personally identifiable information.

  •  3 rd Party Tracking

The use of tracking technologies by our service providers, technology partners or other third party assets (such as Twitter or Google) on the Services is not covered by this Privacy Policy.  These third parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site.  We do not have access to or control over these technologies.  We do not tie the information gathered to our customers’ or users’ personally identifiable information.

5.     Security

The security of your personal information is important to us.  When you enter sensitive information on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We have implemented reasonable technical and organizational security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal information within our organization.  Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure, and we assume no liability for any damage suffered by you caused by the interception, alteration, or misuse of the personal information we have collected from or about you.  If you have any questions about security on our site, you can Contact Us.

Please note that effective security depends, in part, on your ensuring that any IDs and passwords that you have been issued by us are kept confidential and secure and that you adhere to the restrictions on password and ID-sharing set forth in our Terms of Service.

6.      Additional Information

  • Links to 3 rd Party Sites

Our site includes links to other Web sites whose privacy practices may differ from those of GrowthCloud. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

  • Social Media Widgets

Our Web site includes social media features, such as the Facebook Like button and widgets, such as the Share button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.

  • Single Sign-On
    • You may be able to log in to our Services site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.  Services like Facebook Connect give you the option to post information about your activities on this Web site to your social media profile page to share with others within your network
    • Changes To This Policy

We may update this Privacy Policy to reflect changes to our information practices.  If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

  • Controlled From The U.S.

The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any jurisdiction other than that of the United States.

7.       Contact Us

If you have any questions or concerns, please contact us here, call us at 855-806-3760, or write to:

1400 Key Boulevard, Suite 100
Arlington, Virginia 22209

One of our Team Members will contact you to schedule a private demonstration and walk you through the GrowthCloud platform.

Email us: jclifford@growthcloud.com
Call us: 603-235-5755